Terms and Conditions

Last updated: September 20, 2026

These terms apply to orders placed with Canine Provisions through provisionyourpup.com.

Orders and availability

Products, prices and availability may change. An order is accepted when payment is completed and an order confirmation is issued. We may contact you if an item becomes unavailable or if information is needed to complete delivery or pickup.

Local delivery and pickup

Regular orders are due by Sunday for Thursday delivery. Free Thursday delivery is limited to eligible ZIP codes in the greater 815 service area. Oregon pickup is available, and the pickup address will be sent by text after the order is placed. Delivery timing may change because of weather, product availability or route conditions; we will contact affected customers when practical.

Food handling

Frozen products should be kept frozen or refrigerated as directed and handled using appropriate food-safety practices. Customers are responsible for proper storage and handling after delivery or pickup. Follow the manufacturer packaging and consult your veterinarian when making decisions about your dog’s diet or health.

Payments and taxes

Payments are processed securely by Stripe. Applicable Illinois sales tax is calculated at checkout. Your order total is shown before you place the order.

Problems with an order

If an order is incorrect, damaged or otherwise not as expected, contact Canine Provisions promptly at 815-973-4051 or tarvigo15@gmail.com. Refunds, replacements or credits are reviewed case by case based on the product and circumstances.

Independent local distributor

Canine Provisions is an independent local retailer and distributor. Product brands and manufacturers remain responsible for their own product specifications, packaging and claims.

Contact

Canine Provisions is based in Oregon, Illinois. Questions may be sent to tarvigo15@gmail.com or by calling 815-973-4051.